terms and conditions

Opcja Natura online store regulations.

§1 Preliminary Provisions

These Regulations define the rules for using the opcjanatura.pl online store. The opcjantura.pl online store is available at the internet address https://opcjanatura.pl.

§2 Definitions

Consumer
- a natural person entering into a contract with the Seller within the Store, the subject of which is not directly related to their business or professional activity.
Entrepreneur with consumer rights
- a natural person conducting sole proprietorship business entering into a contract directly related to their business activity, if the content of this contract indicates that it does not have a professional character for them.
Seller
- Opcja Natura Limited Liability Company based in Krotoszyn (63-700), at ul. Kościuszki 8C, apt. 7, entered in the National Court Register under number KRS: 0001062240, Tax ID: 6211846895, REGON 526612983.
Customer
- any entity making purchases through the Online Store, including a Consumer.
Service
- services being the subject of provision purchased through the online store.
Entrepreneur
- a natural person, legal person and organizational unit without legal personality, to which a separate act grants legal capacity, conducting business in their own name, using the Online Store.
Store
- the online sales service operated by the Seller, available to Customers, through which the Customer can obtain information about Goods and Services and purchase them. The Online Store is available at the internet address https://opcjanatura.pl
Distance contract
- a contract concluded with the Customer within an organized distance contracting system (within the Online Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
Regulations
- these regulations of the Online Store.
Order
- Customer's declaration of intent submitted using the Order Form and aimed directly at concluding a Sales Agreement for Product or Products with the Seller.
Order form
- an interactive form available in the Online Store enabling the placement of an Order, in particular by adding Products to the Cart and determining the conditions of the Sales Agreement, including the method of delivery and payment.
Cart
- an element of the Online Store software in which selected Products for purchase by the Customer are visible, and there is the possibility to establish and modify Order data, in particular the quantity of products
Product / Goods
- movable property/service available in the Store being the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement
- a sales agreement for a Product concluded or to be concluded between the Customer and the Seller through the Online Store. By Sales Agreement we also mean - depending on the characteristics of the Product - a service agreement and a contract for work
Business day
- a business day is every day from Monday to Friday excluding days off specified in the Act of January 18, 1951 on days off from work (Journal of Laws 1951 No. 4 item 28 as amended).
User
- Customer or recipient of services provided by the Seller.
  §3 Contact with the Store
  Seller's Address: Opcja Natura, ul. Kościuszki 8, 63-700 Krotoszyn
Seller's e-mail address: sklep@opcjanatura.pl
Seller's telephone number: +48 536214728
Seller's bank account number: 91 1020 2267 0000 4902 0224 3202
The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
The costs of telephone calls with the Seller result from the tariff of charges for a regular connection, in accordance with the tariff package of the telecommunications operator used by the Customer.
§4 Technical Requirements
To use the Online Store, including browsing the Store's assortment and placing orders for Products, the following are necessary:
end device with Internet access and any web browser supporting the UFT-8 code page (and possibly style sheets so that the store portal website will look clear); no installation of additional extensions or plugins is required,
active email account (e-mail),
enabled cookies support.
§5 General Information
The Regulations define the rules for the Seller's sales through the online store, in particular the rules for placing orders, payments, withdrawal from the contract, termination or amendment of the contract, complaint procedures.
A condition for purchasing Goods or Services by the Seller is the Consumer's acceptance of these Regulations and the Privacy Policy.
Orders can be placed 7 days a week and 24 hours a day.
The Seller, to the widest extent permitted by law, is not liable for disruptions including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with technical infrastructure
Placing orders by the Customer for Products in the Store's assortment is possible by providing the necessary personal and address data enabling the realization of the Order.
Prices provided in the Store are given in Polish zlotys and are gross prices.
The final (ultimate) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store's pages during the ordering process, including also at the moment of expressing the will to be bound by the Sales Agreement.
§6 Rules for Placing an Order
To place an Order, you must:
Select the Product that is the subject of the Order, then click the "Add to cart" button.
Complete the Order Form by entering the Order recipient's data and the address to which the Product should be delivered and select the type of shipment (method of delivering the Product).
Select one of the available delivery methods and depending on the selected payment method, pay for the order within the specified period using one of the available forms of payment indicated in §7 section 2.
An order is considered placed if the form sent to the Seller contains all data allowing for proper identification of the order and consumer, including contact phone number and email address.
Each placed order receives a unique order number allowing for identification of the order and customer.
To finalize the order, it is necessary for the Customer to submit the order by clicking the order-ending button "I buy and pay" on the page summarizing the order. To place an order, it is required to add goods to the cart beforehand, complete data and express required consents, including acceptance of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for fulfillment. Confirmation of receiving the Order and its acceptance for fulfillment occurs by the Seller sending the Customer an appropriate e-mail message to the email address provided during the Order placement by the Customer, which contains at least the Seller's statements about receiving the Order and accepting it for fulfillment and confirmation of concluding the Sales Agreement. Upon receipt of the above e-mail message by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
A Sales Agreement is concluded between the Customer and the Seller.
Recording, securing and making available to the Customer the content of the concluded Sales Agreement occurs by making these Regulations available on the Online Store website and sending the Customer an e-mail message. The content of the Sales Agreement is additionally recorded and secured in the Online Store's IT system of the Seller.
The Seller reserves the right to withhold order fulfillment in case of justified doubts about the truthfulness and reliability of data entered by the Customer in the registration form. In such a situation, the Store will immediately contact the Customer.
The Customer consents to sending receipts electronically - pdf document. The receipt is sent in a separate message to the email address provided by the Customer in the purchase process
§7 Offered Delivery Methods and Payment Methods
The Customer can use the following delivery or pickup methods for the ordered Product:
Orlen Paczka
parcel locker shipment - InPost
courier shipment
personal pickup
cash on delivery courier shipment
Within the online store, payment by credit card, cash on delivery payment and online payment - electronic transfer or payment card are available, operated by the Przelewy24 electronic banking system, whose operator is PayPro company in Poznań 60-327 Poznań ul. Kanclerska 15, entered in the Register of Entrepreneurs of the National Court Register under number KRS 0000347935. You can find Przelewy24 Regulations at: https://www.przelewy24.pl/regulamin.
The Seller enables purchase of a gift voucher, which can be used to pay for purchases in the Store. Voucher regulations are available at: https://opcjanatura.pl/regulamin-bonu.
Online payments made by electronic transfer or payment card are made immediately.
The Customer cannot combine different payment methods when paying for purchased Goods covered by one order.
Costs of shipping Goods in physical form within Poland: PLN 15 - PLN 20 gross per courier shipment, depending on shipment weight; PLN 11.50-13 gross per InPost parcel locker shipment, PLN 16-20 gross per cash on delivery courier shipment.
The cost of shipments abroad of Goods in physical form is calculated in the cart based on weight and delivery country.
Delivery of Goods in electronic form and provision of Service does not entail delivery costs.
The Customer is obliged to collect the ordered Goods. Failure to collect the shipment depending on circumstances may be treated as withdrawal from the contract and involve charging the Customer costs in accordance with § 9 section 10 to the extent permitted by law.
§ 8 Performance of Sales Agreement
Conclusion of a Sales Agreement between the Customer and the Seller occurs after the Customer places an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
After placing an Order, the Seller immediately confirms its receipt by sending a message by e-mail and simultaneously accepts the Order for fulfillment. Confirmation of receiving the Order and its acceptance for fulfillment occurs by the Seller sending the Customer an appropriate e-mail message to the email address provided during the Order placement. Upon receipt of the above e-mail message by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
The Product will be sent by the Seller within the period indicated in its description (subject to section 5 of this paragraph), in the manner selected by the Customer when placing the Order.
In case of ordering Products with different delivery times, the delivery time is the longest indicated time.
The beginning of the delivery time of the Product to the Customer in case of the Customer selecting electronic payment or payment card method - is counted from the day of crediting the Seller's bank account.
Product delivery takes place in Poland, European Union countries and countries outside the European Union.
Product delivery to the Customer is paid, unless the Sales Agreement provides otherwise. Product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer on the Online Store pages in the "Delivery costs" tab and during the Order placement, including also at the moment of the Customer expressing the will to be bound by the Sales Agreement.
The Seller fulfills placed Orders:
within maximum five (5) days from the date of placing and paying for the Order (The Seller will make every effort to ensure that the Customer's order is fulfilled within 1 business day from the date of placing the order. However, the maximum Order fulfillment time should not exceed 7 business days).
within time periods specified in the offer, if such information is visible on the product card, after payment
within time periods individually agreed with the Customer, after payment - in case of product on special order.
The Seller delivers ordered Goods in the manner indicated by the Customer on the order form.
In case of impossibility of timely order fulfillment in case of lack of Goods or lack of quantity of ordered Goods, the Seller will notify the customer by e-mail, no later than within seven days from the date of placing the Order, proposing another fulfillment date or partial Order fulfillment.
The Customer may not accept the proposed new Order fulfillment date, as well as the proposed partial Order fulfillment, and in such case the Seller will return the entire received price within three days from the date of not accepting the new Order fulfillment date or not accepting partial Order fulfillment, and the customer will not raise any claims against the Seller due to lack of Order fulfillment.
In case when the option "Courier" delivery was selected in the form, delivery of ordered goods will be made through a carrier providing courier services in Poland.
Outside Poland, Goods are delivered through courier or post.
The delivery time of Goods in Poland through courier is maximum three (3) business days.
The delivery time of Goods outside Poland by courier depends on the delivery country.
In case of providing incorrect or inaccurate data, in particular incorrect or inaccurate address, the Seller is not liable for non-delivery or delay in delivering Goods.
The Seller is obliged to deliver Goods free from physical and legal defects.
The Seller does not provide after-sales services and warranty.
The place of performance of the obligation resulting from the contract concluded by the Customer with the Seller is the place to which the Seller, in accordance with the content of the Order placed by the Customer, is obliged to deliver the purchased Goods.
§9 Right to Withdraw from Contract
The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The period specified in section 1 begins from the delivery of the Product to the Consumer, i.e., from the day on which you took possession of the goods or in which a third party other than the carrier and indicated by you took possession of the goods.
In case of a Contract covering multiple Products that are delivered separately, in batches or in parts, the period indicated in section 1 runs from the delivery of the last item, batch or part.
The Consumer may withdraw from the Contract by submitting to the Seller a statement of withdrawal from the Contract. To maintain the withdrawal period from the Contract, it is sufficient for the Consumer to send the statement before the expiry of this period.
The statement may be sent by traditional post by sending the statement to the Seller's address - the Seller's contact details are specified in § 3. The statement may be made on the form, the template of which constitutes Annex No. 1 to these Regulations and an annex to the Act of May 30, 2014 on consumer rights, however this is not mandatory.
Effects of withdrawal from the Contract:
In case of withdrawal from a distance Contract, the Contract is deemed not concluded.
In case of withdrawal from the Contract, the Seller returns to the Consumer immediately, no later than within 14 days from the day of receiving the Consumer's statement of withdrawal from the Contract, payments for goods without delivery costs.
The Seller will make the refund using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution, which will not involve any costs for them.
The Seller may withhold the refund until receiving the Product back or until providing proof of its return, depending on which event occurs first.
The Consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day they informed the Seller of withdrawal from the Contract. The deadline will be met if the Consumer returns the Product before the expiry of the 14-day period.
The Consumer bears direct costs of returning the Product.
The Consumer is only liable for diminished value of the Product resulting from using it in a manner other than was necessary to establish the nature, characteristics and functioning of the Product.
The right to withdraw from a distance contract does not apply to the Consumer regarding Contracts referred to in art. 38 of the Consumer Rights Act, i.e., among others, to a Contract:
for the provision of services, for which the consumer is obliged to pay a price, if the entrepreneur has fully performed the service with the consumer's express and prior consent, who was informed before the commencement of performance that after the entrepreneur's performance they will lose the right to withdraw from the contract, and accepted this to their knowledge;
in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the expiry of the withdrawal period from the contract;
in which the subject of performance is a non-prefabricated item, produced according to the consumer's specification or serving to satisfy their individualized needs;
in which the subject of performance is an item subject to rapid deterioration or having a short period of suitability for use;
in which the subject of performance is an item delivered in sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery;
in which the subject of performance is goods which after delivery, due to their nature, become inseparably connected with other things;
in which the subject of performance is alcoholic beverages, whose price was agreed upon when concluding the sales agreement, and whose delivery may occur only after the expiry of 30 days and whose value depends on market fluctuations over which the entrepreneur has no control;
in which the consumer expressly demanded that the entrepreneur come to them to carry out urgent repair or maintenance; if the entrepreneur additionally provides other services than those whose performance the consumer demanded, or delivers goods other than spare parts necessary to perform the repair or maintenance, the right to withdraw from the contract applies to the consumer regarding additional services or goods;
in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery;
for the delivery of daily newspapers, periodicals or magazines, except for subscription contracts;
concluded through public auction
for the provision of services in accommodation, other than for residential purposes, goods transport, car rental, catering, services related to leisure activities, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;
for the delivery of digital content not supplied on a tangible medium, for which the consumer is obliged to pay a price, if the entrepreneur commenced performance with the consumer's express and prior consent, who was informed before the commencement of performance that after the entrepreneur's performance they will lose the right to withdraw from the contract, and accepted this to their knowledge, and the entrepreneur provided the consumer with confirmation referred to in art. 15 section 1 and 2 or art. 21 section 1 of the Consumer Rights Act,
for the provision of services, for which the consumer is obliged to pay a price in case of which the consumer expressly demanded that the entrepreneur come to them to carry out a repair, and the service has already been fully performed with the consumer's express and prior consent.
The right to withdraw from a distance contract does not apply to an entity other than a Consumer or Entrepreneur with consumer rights.
§10 Complaint and Warranty
The Seller is obliged to deliver the Customer goods free from defects.
In case of occurrence of a defect in goods purchased from the Seller, the Customer has the right to complain based on provisions regarding warranty in the Civil Code.
A complaint should be submitted in writing or electronically to the Seller's addresses provided in these Regulations.
It is recommended that the complaint include, among others, a brief description of the defect, circumstances (including date) of its occurrence, Customer data submitting the complaint, and the Customer's request in connection with the goods defect as well as the Customer's bank account number, to which in case of accepting the complaint regarding physical or legal defects of the Order Subject, the Seller will return the price.
Goods returned under the complaint procedure should be sent to the address: Opcja Natura, ul. Kościuszki 8, 63-700 Krotoszyn.
Complaints may be submitted in writing or electronically.
In case of accepting the complaint regarding physical or legal defects, the Customer will return the defective Goods to the Seller at the Seller's cost. In such case, the Seller will deliver new Goods free from defects, and when delivery of new, defect-free Goods proves impossible, will return the price.
The deadline for considering the complaint, in case of requesting replacement or removal of defect or price reduction with specification of the reduction amount, is fourteen (14) calendar days from the date of its submission to the Seller. If the Seller does not consider the complaint within this period, it is deemed accepted.
The Seller considers complaints by electronic correspondence, sent to the complaining party's electronic address.
Before accepting the shipment from the courier, the Customer should check whether the packaging in which the purchased Goods were delivered was not damaged in transport. In case the shipment packaging shows signs of damage, the shipment should not be accepted and a damage report should be prepared in the courier's presence and contact the Seller as soon as possible to clarify the matter.
The Seller is responsible for delivering Goods in proper condition, undamaged, without defects. The risk of accidental loss or damage to the purchased Goods passes to the Customer upon delivery of the Goods to the Customer.
The Seller is liable to the Customer under warranty for physical and legal defects on the principles specified in art. 556-576 of the Act of April 23, 1964 Civil Code (Journal of Laws 2014 item 121 as amended).
The Seller does not provide warranty to the Customer for Goods purchased by them in the Online Store. Warranty is also not provided by their manufacturers for Goods purchased by the Customer in the Online Store.
The Customer is obliged to follow the usage principles delivered with the Goods.
§11 Out-of-court Ways of Considering Complaints and Pursuing Claims
Detailed information regarding the possibility of the Consumer using out-of-court ways of considering complaints and pursuing claims and principles of access to these procedures are available at seats and websites of district (city) consumer advocates, social organizations whose statutory tasks include consumer protection, Provincial Trade Inspection Inspectorates and at the following internet addresses of the Office of Competition and Consumer Protection: https://uokik.gov.pl/; https://uokik.gov.pl/pomoc-dla-konsumentow
The Consumer has the following exemplary possibilities of using out-of-court ways of considering complaints and pursuing claims: The Consumer is entitled to turn to the permanent consumer arbitration court referred to in art. 37 of the Act of December 15, 2000 on Trade Inspection (Journal of Laws 2014 item 148 as amended), with an application to resolve a dispute arising from the Contract concluded with the Seller.
The Consumer is entitled to turn to the provincial trade inspection inspector, in accordance with art. 36 of the Act of December 15, 2000 on Trade Inspection (Journal of Laws 2014 item 148 as amended), with an application to initiate mediation proceedings regarding amicable resolution of the dispute between the Consumer and the Seller.
The Consumer may obtain free assistance in the matter of resolving a dispute between them and the Seller, also using the free assistance of a district (city) consumer advocate or social organization whose statutory tasks include consumer protection (among others Consumer Federation, Association of Polish Consumers).
In accordance with Regulation of the European Parliament and of the Council (EU) No. 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (regulation on ODR in consumer disputes), a tool serving out-of-court resolution of disputes concerning contractual obligations arising from online sales contracts or service provision contracts concluded between consumers residing in the European Union and entrepreneurs based in the EU is the ODR platform (Online Dispute Resolution). It is available at https://consumer-redress.ec.europa.eu/. Dispute resolution using this method is free of charge and is voluntary in each case, both for the consumer and for the Seller.
§12 Personal Data and Cookies in Online Store
The controller of Customers' personal data collected through the Online Store is the Seller. Processing of Customers' personal data takes place in accordance with the information provided to the Customer about the processing basis, in accordance with Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC ("GDPR" or "general data protection regulation")
Customers' personal data collected by the controller through the Online Store are collected for the purpose of Sales Agreement fulfillment.
Recipients of Customers' personal data in the Online Store may be:
- In case of a Customer who uses shipment by post or courier in the Online Store, the Administrator makes available the Customer's collected personal data to the selected carrier or intermediary carrying out shipments on behalf of the Administrator.
- In case of a Customer who uses electronic payment method or payment card in the Online Store, the Administrator makes available the Customer's collected personal data to the selected entity handling the above payments in the Online Store.
The Customer has the right to access the content of their data, correct it, request rectification or deletion, right to restrict data processing and right to lodge a complaint with the supervisory authority.
Providing personal data is voluntary, however failure to provide personal data indicated in the Regulations as necessary to conclude a Sales Agreement results in inability to conclude this agreement.
The Seller uses cookies saved by the customer's IT system allowing identification of the customer's device. Cookies collect data about how to use the online store's functions and facilitate the Seller's modernization of online store functionality for customer needs and enable examination of traffic on the online store's website.
Cookies are used with customer consent and consent is expressed by enabling the appropriate option in the web browser currently used by the customer.
The Customer may disable the option in the web browser at any time, allowing use of cookies functionality.
Detailed information regarding use and protection of personal data and cookies are placed in the privacy policy tab.
§14 Provision of Services by Electronic Means
The Seller takes action to ensure fully correct operation of the Store, to the extent resulting from current technical knowledge and undertakes to remove within a reasonable time all irregularities reported by Customers using Seller's Data.
Free services provided electronically by the Seller are:
- possibility to create an account in the Store,
- possibility to conclude a contract with the Seller electronically,
- possibility to receive newsletter (in case of enabling newsletter subscription on the Store page)
Account creation takes place by completing the registration form or, if such possibility is made available, by checking appropriate consent in the order placement process. Upon effective account registration in the Store, for an indefinite period a free contract for provision of electronic services is concluded.
The Customer may delete their account at any time in the customer panel or send a deletion request to the Store's e-mail address.
Customer account stores information regarding customer data and placed orders. In case of account deletion, the Seller will store information about placed orders until the expiry of limitation period for possible claims arising from specific legal relationship or for the entire time of Store operation – unless the Customer objects to storing this information, and the Seller will not have overriding legitimate interest in their storage.
Detailed provisions regarding newsletter are in the Newsletter regulations available on the page.
In case of desire to submit a complaint, the Customer should provide their first and last name, correspondence address, type and date of occurrence of irregularity related to store operation.
The Seller undertakes to consider each complaint regarding Store operation within 14 days. The Customer is asked to send complaints to the Seller's e-mail address.
The Consumer may withdraw from the contract for delivery of digital content within 14 days of its conclusion, without giving a reason, providing information to the Seller. Regardless of this, the user may at any time submit a statement of resignation from provided services.
§15 Provisions Regarding Entrepreneurs
Provisions of this paragraph concern customers being entrepreneurs.
The parties completely exclude liability under warranty for defects.
The Seller may terminate the contract for provision of electronic services regarding maintaining Customer account with immediate effect and without indicating reasons. This does not result in any claims to the Seller on this account.
The Seller has the right to withdraw from the contract without giving a reason within 14 days of its conclusion, by sending the entrepreneur an appropriate statement. This does not result in any claims to the Seller on this account.
The Customer is obliged to examine the shipment at the time and in the manner accepted for a given type of shipment and should immediately take actions aimed at establishing carrier liability. The Seller is not liable for loss, shortage, damage of Goods and for delay in shipment transport arising from accepting it for transport to issuing it to the entrepreneur.
The Seller has the right to limit available payment methods and require the entrepreneur to make advance payment in whole or in part.
The Seller's total liability towards the entrepreneur on account of non-performance or improper performance of the contract by the Seller is limited to the amount of the price paid for Goods and delivery costs. The Seller is not liable on account of lost benefits towards the entrepreneur.
The court competent to resolve disputes between the Seller and entrepreneur is the court competent for the Seller's seat.
Provisions of this paragraph are not intended to limit entrepreneur's rights with consumer rights that apply to them under generally binding legal provisions.
§16 Reviews
In case of presenting consumer reviews, the Seller verifies reviews about services and goods and has implemented appropriate solutions to assess their authenticity. Tools for placing customer reviews are provided by yotpo, Yotpo regulations can be found at: www.yotpo.com/terms-of-use.
We publish all reviews (both positive and negative) and do not interfere with their content, we do not offer additional benefits related to submitting a review or withdrawing it.
For the above reasons, we can ensure that reviews available on the Store page are verified and authentic and reflect actual shopping experiences.
Reviews about the Store may be submitted on pages of other entities. In case of such reviews, regarding assessment of credibility and authenticity of reviews, rules applied by these entities apply. On its part, the Store makes every effort to ensure that reviews about the store are always credible and authentic.
§17 User Content
User Content is content placed independently or through the Store by each User:
reviews or comments about the store or products,
additional, not required when placing order information contained in customer account, placed independently or through the Store.
User may not publish content that constitutes illegal content within the meaning of the Digital Services Act (DSA) or is otherwise inconsistent with law, these regulations or good customs, in particular:
content serving to commit an offense or crime,
content violating personal rights or copyrights,
content of spam nature,
content serving conduct of unfair competitive activity, including prohibited marketing activities,
content inconsistent with the website subject matter they concern.
We may verify, block and remove content inconsistent with law - maintaining principles of objectivity and due diligence.
Reporting illegal content should contain:
sufficiently justified explanation of reasons for which given person or entity charges that respective information constitutes illegal content,
indication as far as possible of electronic location of information, such as URL and additional information enabling identification of illegal content,
first and last name or name and email address of person or entity making report - except for report concerning information deemed related to one of crimes referred to in art. 3–7 of Directive 2011/93/EU;
statement confirming belief taken in good faith of person or entity making report that information and charges contained in it are correct and complete.
If as a result of verification undertaken on our initiative or resulting from report we determine that specific content is illegal, we may decide to block or remove it.
Both User who reported content and does not agree with decision taken by us, and User whose content we deemed illegal, has right to appeal decision regarding content through contact point indicated in section 13 below. Appeal should contain first and last name, contact details and justification of request to change decision.
After submitting appeal, we will immediately confirm its receipt and consider it within 14 days. Appeals will not be considered in automated manner. Justification of our decision will be prepared in accordance with all requirements resulting from Digital Services Act.
User has right to appeal decision regarding content through contact point indicated in section 13 below. Appeal should contain first and last name, contact details and justification of request to change decision.
In case of gross non-compliance with provisions of this point and publishing illegal content, we may decide to temporarily block (suspend) or remove account, as well as limit account functionality.
Condition for taking decision regarding user account is maintaining principles of objectivity and due diligence. Appeal from such decision is granted, which will not be considered in automated manner. Appeal consideration occurs within 14 days, and User will be immediately informed of its result.
We do not bear liability for User Content if:
we do not have actual knowledge of illegal activity or illegal content, and regarding compensation claims – we do not know about factual state or circumstances that obviously indicate illegal activity or illegal content;
we take appropriate actions immediately to remove or prevent access to illegal content when we obtain such knowledge or information.
In case we obtain any information giving basis to suspect that crime threatening life or safety of person or persons was committed, is being committed or may be committed, we will immediately inform law enforcement authorities or judicial authorities of interested Member State or Member States and provide all available information in this regard.
We have established contact point serving to fulfill our obligations related to Digital Services Act (DSA) and through which respective authorities and Users may communicate with us: sklep@opcjanatura.pl. Using indicated email address is possible in particular for reporting content which User considers illegal.
None of above provisions serves to limit User's rights and should not be interpreted in this manner.
§13 Final Provisions
All rights to the Store and offered goods, including intellectual property rights, property and personal copyrights belong to the Seller. Without Seller's consent, among others duplication, processing of content offered by Seller is not possible.
Contracts concluded through the Online Store are concluded in Polish for Polish version of website.
The Seller reserves right to make changes to Regulations for important reasons that is: changes in legal provisions, changes in payment and delivery methods – to the extent these changes affect realization of provisions of these Regulations. The Seller will inform Customer of each change with at least 7 days' notice.
In matters not regulated by these Regulations, generally binding provisions of Polish law apply, in particular: Civil Code; Act on provision of services by electronic means; Act on consumer rights, GDPR.
Customer has right to use out-of-court ways of considering complaints and pursuing claims. For this purpose they may submit complaint through EU ODR online platform available at: https://consumer-redress.ec.europa.eu/
All Goods made available in Online Store are free from physical and legal defects and were introduced to Polish market in accordance with applicable legal provisions.
Orders in Online Store may be placed around the clock on all days of year.
Online Store reserves right to verify Customer data through telephone contact or electronic mail. Online Store reserves right to refuse to conclude sales contract if it will not be possible to establish contact with Customer or data provided by them prove untrue or outdated. Lack of possibility to establish contact with Customer means them not providing response within 7 days from date of sending email to their email address or SMS to telephone number provided by them.
Regulations enter into force on 10.03.2024.
Attachments:
### Withdrawal from contract form.
download withdrawal from contract form
### Complaint form template.
download complaint form template